Shipping Policy

Last Updated: 2 November 2026

At Amrit Kuti, we are committed to delivering your favourite Ayurvedic, skincare, haircare, and wellness products safely and conveniently to your doorstep.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our official website, https://www.amritkuti.com.

1. Order Processing Time

All orders are processed after successful order confirmation.
Orders are generally processed within 1–3 business days.
Orders placed on Sundays or public holidays may be processed on the next working day.
During sales, festive seasons, or promotional campaigns, processing may take additional time.
Once your order is dispatched, you will receive shipping confirmation and tracking details, wherever available.

2. Shipping and Delivery Time

We aim to deliver orders within the estimated delivery timeframe.

Metro Cities: Approximately 3–5 business days.
Other Cities and Towns: Approximately 4–7 business days.
Remote Locations: Approximately 5–10 business days.

Delivery timelines are estimates and may vary depending on your location, courier service, weather conditions, operational delays, and other circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout.
Free shipping may be available on selected products, orders, or promotional offers.
Shipping charges may vary depending on the delivery location, order value, weight, and applicable courier rates.
Any applicable additional charges will be communicated or displayed before order confirmation.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout, wherever available.

You can use the tracking information to check your shipment status and estimated delivery date.

If you experience any difficulty tracking your order, please contact our customer support team.

5. Incorrect Shipping Address or Contact Details

Customers are responsible for providing accurate shipping information at the time of placing an order.

Please ensure that your:

Full name is correct.
Delivery address is complete.
PIN code is accurate.
Mobile number is active and reachable.

Amrit Kuti will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

If you need to update your address, contact us as soon as possible after placing your order. Address changes may not be possible once the order has been dispatched.

6. Delayed or Undelivered Orders

Although we make every effort to deliver orders on time, delays may occur due to:

Courier partner operational issues.
Weather conditions or natural disasters.
Public holidays or regional restrictions.
Incorrect address or unavailable recipients.
Transportation or logistics disruptions.
Other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact our support team with your order number.

We will coordinate with the relevant delivery partner to assist you.

7. Failed Delivery and Return to Origin (RTO)

An order may be returned to our warehouse if:

The customer is unavailable at the delivery address.
The customer refuses to accept the shipment.
The address or PIN code is incorrect.
The courier partner is unable to contact the recipient.
Multiple delivery attempts are unsuccessful.

For Cash on Delivery (COD) orders, repeated refusal or failure to accept shipments may result in restrictions on future COD orders.

If your prepaid order is returned to origin, any eligible refund will be handled according to our Refund Policy.

8. Damaged or Incorrect Products

We take reasonable precautions to ensure that your products are packed securely before dispatch.

If you receive a damaged, defective, missing, or incorrect product, please contact us as soon as possible after delivery.

To help us resolve your concern, please provide:

Your order number.
Clear photographs of the product received.
Photographs of the outer packaging, if damaged.
A brief description of the issue.

Eligible complaints will be reviewed and resolved according to our Refund and Return Policy and applicable consumer protection laws.

9. Cash on Delivery (COD)

Cash on Delivery may be available for selected PIN codes and orders.

COD availability is subject to courier partner serviceability.
Customers must pay the applicable order amount at the time of delivery.
COD orders may require confirmation through a phone call or message.
We reserve the right to restrict COD availability in cases of repeated unsuccessful deliveries, subject to applicable laws.

10. International Shipping

Currently, our shipping services are primarily intended for customers within India.

International shipping may be available only for selected destinations and orders. Customers should contact our support team to confirm international delivery availability, shipping charges, customs duties, and applicable delivery timelines.