Refund policy

Last Updated: August 24, 2026

At Amrit Kuti, we want you to have a positive shopping experience. This Refund & Return Policy explains when an order may be cancelled, returned, replaced, or refunded when purchasing products through www.amritkuti.com.

Please read this policy carefully before placing an order.

1. Order Cancellation

If you need to cancel an order, please contact the Amrit Kuti customer support team as soon as possible after placing the order.

Cancellation requests are subject to the processing and dispatch status of the order.

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the request may need to be handled under the applicable return or refund provisions of this policy.

2. Return Eligibility

Due to the nature of our products, returns may be subject to product-specific conditions.

For health, hygiene, personal-care, cosmetic, herbal, and wellness products, we generally recommend that customers carefully verify the product, size, quantity, ingredients, and other relevant details before placing an order.

A return or replacement may be considered where:

The wrong product was delivered
The product is damaged during transit
The product is defective
The product received is materially different from the product ordered
An item is missing from the shipment

Any return request must meet the applicable conditions described in this policy.

3. Products That Have Been Opened or Used

For hygiene and product-safety reasons, opened or used personal-care, cosmetic, herbal, wellness, and similar products may not be eligible for return or refund, except where required by applicable law or where the product is confirmed to be defective, damaged, or incorrectly supplied.

Please contact our support team before returning any product.

Do not send a product back without receiving return instructions from Amrit Kuti.

4. Damaged Products

Please inspect your package when it is delivered.

If the package or product appears damaged, leaking, broken, opened, or tampered with, please contact us as soon as reasonably possible.

To help us investigate the issue, we may request:

Order number
Photographs of the package
Photographs of the damaged product
Photographs of the shipping label
A description of the damage
Other information reasonably required to investigate the claim

We may coordinate with the shipping or logistics provider where necessary.

5. Wrong or Missing Product

If you receive a product that is different from what you ordered or an item is missing from your package, please contact us promptly.

Please provide your order number and relevant photographs where applicable.

After reviewing the order, we may offer an appropriate resolution, which may include:

Replacement of the incorrect or missing product
Refund for the affected product
Another reasonable resolution, subject to applicable circumstances and law

6. Defective Products

If you believe that a product is defective, please contact us with your order details and a description of the issue.

We may request photographs, videos, batch information, packaging details, or other information needed to evaluate the complaint.

If the product is determined to be defective, we may provide a replacement, refund, or other appropriate resolution in accordance with applicable law.

7. Refund Requests

Where a refund is approved, the refund amount will generally relate to the eligible product or transaction being refunded.

Refunds may be issued through the original payment method where possible.

The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Amrit Kuti does not control the processing time of third-party financial institutions.

8. Shipping Charges

Original shipping charges may not be refundable unless the applicable circumstances require otherwise.

Where a return or replacement is approved because we sent an incorrect, damaged, or defective product, Amrit Kuti will determine the appropriate shipping resolution based on the circumstances of the case and applicable law.

9. Non-Returnable Situations

A return or refund may not be available in situations including:

Customer has changed their mind after receiving the product
Product was purchased incorrectly due to customer selection
Product has been opened or used, where hygiene or safety restrictions apply
Product has been damaged after delivery due to improper handling or storage
Product has been altered or tampered with
Customer cannot provide sufficient order information
Return request is made outside the applicable return period
Product was purchased from an unauthorized seller
Product is returned without following Amrit Kuti's return instructions

These restrictions are subject to any rights or remedies that cannot legally be excluded under applicable law.

10. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information when placing an order.

Amrit Kuti is not responsible for failed or delayed delivery resulting from:

Incorrect address
Incomplete address
Incorrect PIN code
Incorrect phone number
Recipient being unavailable
Repeated unsuccessful delivery attempts
Refusal to accept the shipment

If an order is returned to us because of incorrect customer-provided information or unsuccessful delivery attempts, additional shipping arrangements may be required.

11. Return Process

If you believe your order qualifies for a return, replacement, or refund, please contact Amrit Kuti customer support before sending anything back.

Please provide:

Your order number
Customer name
Product name
Reason for the request
Photographs or videos, where applicable
Any other information requested by our support team

Our team will review the request and provide return or replacement instructions where applicable.

Please do not ship products back to us without prior approval and instructions.

12. Return Shipping

Where a return is approved, our customer support team will provide instructions regarding the return shipment.

The responsibility for return shipping costs may depend on the reason for the return and the circumstances of the order.

For products that are incorrectly supplied, damaged in transit, or confirmed defective, we will review the appropriate shipping resolution on a case-by-case basis, subject to applicable law.

13. Refund Processing

Once an approved return has been received and reviewed, we will process the applicable refund as soon as reasonably practicable.

The time for the refund to reach your bank or payment account may vary depending on the payment method and financial institution.

If you have not received an approved refund after the expected processing period, please contact us.

14. Promotional & Discounted Orders

Products purchased as part of a promotional offer, discount, bundle, or special campaign may be subject to additional terms.

Where applicable, refunds will be calculated according to the actual amount paid and the terms of the relevant promotion.

Promotional products or free gifts may need to be returned where the entire qualifying order is returned, subject to the applicable offer terms.

15. Product Storage & Customer Responsibility

Customers should store and use products according to the instructions provided on the product packaging.

Amrit Kuti may not be responsible for damage or deterioration caused by improper storage, exposure to excessive heat, moisture, direct sunlight, contamination, misuse, or failure to follow product instructions.

16. Allergic Reactions & Product Suitability

Customers should review the ingredient information before purchasing and using any product.

If you have known allergies, sensitivities, medical conditions, or other concerns, seek appropriate professional advice before using a product.

An individual reaction or lack of expected results does not automatically mean that a product is defective.

Where a customer experiences an unexpected reaction, discontinue use and seek appropriate medical or professional advice.

17. Refunds Required by Law

Nothing in this Refund & Return Policy is intended to limit or remove any consumer rights, guarantees, warranties, remedies, or protections that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a customer with additional rights, those rights will continue to apply.

18. Policy Changes

Amrit Kuti may update this Refund & Return Policy from time to time to reflect changes in our products, business practices, payment methods, return procedures, or applicable legal requirements.

Any revised policy will be published on this page with an updated Last Updated date.